Privacy Policy

Effective Date: November 13, 2024

Introduction

Faystrad Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable laws.

By using our services or visiting our website located at [faystrad.co.uk] (“the Website”), you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and Website.

1. Data We Collect

We collect personal data only as necessary for the provision of our services, which include project management, quality control, business advisory, and training and development services. The data we collect may include:

  1. Personal Identification Information: Full name, job title, company name, email address, telephone number, and postal address.
  2. Financial Information: Payment information, such as bank account details, for billing and invoicing purposes.
  3. Website Usage Data: Information such as IP address, browser type, operating system, device information, and usage data collected via cookies and similar tracking technologies.
  4. Other Data: Any additional information you choose to share with us in the course of communication or service provision.

2. How We Collect Data

We collect data in several ways, including:

  • Direct Interactions: When you contact us by phone, email, or through our Website forms, or when you provide data directly during consultations or service engagements.
  • Automated Technologies: As you navigate our Website, we may use cookies and analytics to collect data about your usage patterns.
  • Third-Party Sources: In some cases, we may receive information about you from public databases, marketing partners, or other third-party sources to supplement our data.

3. Purpose of Data Collection

Faystrad Ltd. collects and uses personal data to provide, improve, and personalize our services. Specifically, we use your data for the following purposes:

  • Service Delivery: To fulfill our contractual obligations and provide consultancy services, including project management, quality control, and business advisory services.
  • Communication: To respond to your inquiries, provide customer support, and keep you informed of important updates.
  • Billing and Financial Transactions: To process payments, manage accounts, and handle invoicing and accounting.
  • Legal Compliance: To comply with legal requirements, including data protection regulations, tax obligations, and contractual requirements.
  • Website Functionality and Analytics: To understand and analyze visitor behavior on our Website to improve the user experience.
  • Marketing (if applicable): To provide you with updates, promotional content, and other relevant information, if you have consented to receive such communications.

4. Legal Bases for Processing

We process your data in accordance with the following legal bases as defined by the UK GDPR:

  • Performance of a Contract: To fulfill our contractual obligations when providing consultancy services.
  • Legitimate Interests: To improve and secure our services, maintain business records, and manage customer relationships.
  • Consent: For sending marketing communications, if you have provided explicit consent. You may withdraw consent at any time.
  • Legal Obligation: To comply with applicable laws, such as tax and accounting regulations.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. The specific retention period depends on the type of data and purpose of processing. For example:

  • Customer Data: Retained for the duration of the client relationship and a reasonable period thereafter.
  • Financial Information: Retained for seven years to comply with tax and financial regulations.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. However, we may share your data with:

  • Service Providers: Third-party vendors, consultants, or service providers who assist us in operating our business, including IT services, payment processors, and professional advisors.
  • Legal Authorities: We may disclose personal data if required by law or to respond to legal processes, enforce our agreements, or protect the rights, property, or safety of Faystrad Ltd. and others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity under similar protection standards.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data where applicable
  • Regular review of security practices
  • Restricted access to data for authorized personnel only

However, while we strive to protect your information, we cannot guarantee absolute security, especially in cases of transmission over the internet.

8. International Data Transfers

Where we transfer personal data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place to protect your data. This may include data transfer agreements based on standard contractual clauses approved by regulatory authorities.

9. Your Data Protection Rights

In accordance with the UK GDPR and other applicable laws, you have certain rights regarding your personal data. These include:

  • Right to Access: You may request a copy of your personal data that we hold.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your data, under certain conditions.
  • Right to Restriction: You may request to restrict our processing of your data.
  • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing or other purposes based on legitimate interests.

To exercise any of these rights, please contact us at [info@faystrad.co.uk]. We may request proof of identity to verify your request.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze site performance, and personalize content. By using our Website, you consent to the use of cookies. For details, please refer to our Cookie Policy.

11. Links to Other Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any linked sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via our Website or other appropriate channels.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: info@faystrad.co.uk
  • Phone: +447706391506
  • Address: 15 Plumstead Road, Woolwich, SE18 7BZ, London
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